Before you write to us

Frequently asked Questions

Contact us as soon as possible using the form below with your order number and the correct address. We will do our best to update it before dispatch. Once an order has been shipped, we are unable to change the delivery address.

Check your tracking number first — it was sent in your dispatch confirmation email. If the estimated delivery window has passed and tracking shows no updates, contact us using the form below with your order number.

Contact us using the form below with your order number and a photo of the damage. We will arrange a replacement or refund as quickly as possible.

We process orders quickly — contact us using the form below as soon as possible. Once an order has been dispatched, it can no longer be cancelled.

Use the form below to get in touch before sending anything back. We will confirm the return address and next steps. Returns are accepted within 30 days of receipt, provided the packaging is unopened.

Check your spam or junk folder first. If it’s not there, contact us using the form below with your name and the email address used at checkout.

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